Shipping policy
Domestic shipping policy (Netherlands)
Shipment partner is PostNL. Orders are processed within 3 business days. Shipment rates are processed during checkout. Delivery will not occur on Sundays or holidays. You will receive an order confirmation by email. A tracking number is included. 
International shipping policy
Shipment partner is Fedex express. Estimated delivery time depends on the shipment zone. Shipment rates are calculated during checkout. Delivery will not occur on Sundays or holidays. You will receive an order confirmation by email. A tracking number is included. 
| shipment zone | estimated delivery |
| europe | approx. 6 business days |
| rest of world | approx. 8 to 25 business days / depending on which country it needs to be shipped to |
Shipment to P.O. boxes or APO/FPO addresses
Add information about shipping to P.O. boxes or APO/FPO addresses here.
Customs, duties, and taxes
The Frozen Fountain is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
The Frozen Fountain is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.